Our Policies
Our client's privacy is our top priority and our Confidentiality Policy is created to ensure that any confidential information obtained or created from the certification process is safeguarded with heavy security.
Heavy importance is also placed on our Impartiality Policy to ensure that all value-adding-assessments are performed independently and fairly.
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Confidentiality Policy
BRS Certification collects non-public information about organizations and Auditor professionals. This information obtained with authorization will:
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Maintain discretion and confidentiality, and
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Only be used for the purpose intended
BRS has a confidentiality agreement with all staff, employees, auditors, and members of committees to act in a trustworthy and unbiased manner in relation to BRS and clients while fulfilling their duties. The agreement requires them not to divulge or disclose any of the information gathered from the certification activities to any third party. BRS requires all staff, auditors, and members of committees to sign this confidential agreement before doing any activity related to BRS.
We maintain physical, electronic, and procedural safeguards complying with BRS Certification's confidentiality policies and acceptable to accreditation bodies for safeguarding non-public personal and/or business information. We retain records relating to services provided to assist in certification as required to comply with ISO/IEC 17021:2015 Part 1 Conformity Assessment - Requirements for Bodies Audit and Certification of Management Systems. BRS Certification is committed to keeping the confidentiality of our client's information including any information obtained during the course of the certification process.
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Impartiality Policy
This Impartiality Policy is a confirmation that the decisions of BRS Certification are made independently and fairly. Stakeholders can rely on the integrity of BRS Certification's operations as we manage any conflict of interests and potential conflicts of interest to ensure the independence and impartiality of those involved in the services. Adherence to this policy and the achievement of the goal will reassure all stakeholders about the value, integrity, and reliability of the certification issued by BRS Certification. BRS Certification staff and other stakeholders are committed to understanding this policy, adhering to the principles and documented requirements, and maintaining ongoing competence.
BRS Certification will not provide certification services to any possible threat of impartiality to a relationship.
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Complaint and Appeals Policy
Any complaints or appeals can be raised through our website’s contact page or by emailing to
management@brs-certification.com.
All information regarding the complaints and appeals shall be included in the BRS's Management Review for improvement. All complaints and appeals pertaining to the BRS Certification services will also be recorded in the Corrective Action Request (CAR).
BRS has established a solid documented procedure for handling all customer complaints and appeals to ensure all customers are satisfied with our BRS Certification services.
Upon receiving a complaint or appeal from clients or third parties, BRS Certification will email the concerned parties acknowledging the receipt of the case. Any complaints and appeals submitted to BRS Certification will be subjected to the requirements under the Confidentiality Policy and the Impartiality Policy. This is to ensure that the information obtained during the certification process remain confidential to the public. This includes the process of receiving, evaluating, and any decision made regarding the case.
Our BRS Quality Assurance Team will ensure that the handling process of all complaints and appeals are independent from the Auditor that carried out the audit of the concerning company to ensure true impartiality and that all cases are investigated fairly. After the investigation, BRS Certification will ensure that the appropriate corrective action is taken if necessary. The result of the investigation and actions taken by BRS Certification will be emailed to the complainant as a formal reply at the end of the complaints-handling process.
